Office Policies For Our Dentists – Shaughnessy Square Port Coquitlam

Welcome! We are a dental office on Lougheed Highway and it is our optimal goal to provide you and your family with the highest quality of dental care, while maintaining a friendly and relaxing environment. To keep our standard of care to a level which best serves all of our patients, we ask you to please observe the following guidelines:

Appointments

As a courtesy, our office emails reminders or mails our reminder postcards for pre-booked hygiene appointments one month in advance. Should you find that you need to change your appointment, please contact the office as soon as possible.

Change/Un-schedule Policy

There are many times when our patients require urgent or emergency treatment and therefore require an appointment as soon as possible. When patients give the clinic advanced notice of their need to change a scheduled appointment, this time can be allocated to these patients in need of urgent care. In this way we can best serve the needs of ALL our patients.

Keeping in mind that our goal is to serve the needs of all patients, including the needs of those in acute pain, our practice policy is that patients wishing to change their scheduled appointments must give the practice a minimum of 2 business days’ notice. If less than 2 business days’ notice is given to change or un-schedule an appointment, a $60.00 fee* will be assessed. In the event that no notice is given and the patient does not show up for their scheduled appointment, a $75.00 fee* will be assessed.   Fees for broken appointments are not covered by dental insurance.

Repeated failures to keep appointments, even if fees are paid is discouraged. These fees in no way cover the expenses to the office of holding time, nor the inconvenience to our other patients.   We understand that many people have very busy schedules, and in the event of a third failed appointment the patient may be asked to reassess whether our practice is a good “fit” for them.

* Exceptions will be made for illness or personal tragedy.

Book today at our family dental office on Lougheed Highway!